FAQ

How to place a new Order?

Simply browse our product collections, add the item[s] you want to the cart and click either Paypal check out or check out enter your details, make a payment and you are done.
How Long Does Delivery Takes ?

Delivery is between 3 to 7 working days for UK orders. For international delivery is between 7 to 28 working days for Europe and USA For Rest of the World delivery is between 14 to 30 working days
Ordering online safe?

We do not store any financial information in our server. All information is held at financial institution and all datas transmitted will be security encrypted. Our website 200% safe, you can shop 24/7 with peace of mind.
Do Returns Accepted?

We do accept returns on bags, scarfs,women's clothing as long as they are return within 14 days and in original packaging. We do not accpet returns on jewelries,Fabrics, beauty cosmetics products, underwears, used clothing and used bags etc. Jewellries can only be returned if they are received damage by post and must be returned in the original packaging, We can only issue you a coupon to use on your next order if this is the case. Coupon Value for a MONTH ONLY. please note that buyer pays for postage when returning item[s]. Email Us First if you wish to return an item[s]. Please read our return policy at checkout.
Are My Details Secure?

Our Website is 100% SSL SECURED. All our customers details are STORED in a SECURED DATA BASE Our payment is process by Wixs Pay which is 100% SSL SAFE And PAYPAL which is also 100% SSL SAFE
Who pays custom fees

PLEASE NOTE THAT YOU MAY BE LIABLE FOR CUSTOM FEES WHEN YOU RECEIVE/BEFORE YOU RECEIVE YOUR ORDER. WE DON'T CHARGE YOU THIS FEES. IS YOU THE BUYER THAT PAYS FOR THIS FEES.
What forms of payment can I pay with?

Visa /Master /American Express / Paypal Credit card payment is processed by Wixs Payment Klarna, Clearpay and Laybuy
Can I save items in my cart?

Any items kept in the cart is also open to other customer. There's great chance that some of the items won't be available later. It's always best to finish an order completely.
When will my order be shipped out?

Any order made before 1PM [UK] Time will be shipped out same day or next business day, priority except on weekends and holidays.
How will my order be delivered? And how long will it take to arrive?

We are based in London United Kingdom Royal Mail and Evri Standard 2 to 7 working days Royal Mail and Evri Next Day 1 to 5 working days International Shipping is by Royal Mail and Evri Standard Royal Mail and Evri International [ 14 to 30 working days Royal Mail and Evri international sign For {Recommended} 7 to 28 working days. PLEASE NOTE THAT YOU MAY BE LIABLE FOR CUSTOM FEES WHEN YOU RECEIVE/BEFORE YOU RECEIVE YOUR ORDER. WE DON'T CHARGE YOU THIS FEES.
How do I keep track of my delivery?

Once package is shipped, email notice will be sent out with tracking number if you choose ROYAL MAIL SIGN FOR, Standard shipping does not have tracking info. You can track your item[s] on the royal mail website.
What is the best way to order during the holiday season?

Order will be delayed during holiday seasons, please always give an extra day for order to be delivered.
Do you open on holiday?

We are close on major holidays and weekends.
Do I need to sign for my delivery

Yes, all deliveries from Sophias Fab require a signature upon delivery.